SHIPPING & DELIVERY POLICY
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. We now ship worldwide from the China. We provide 2 shipping options:
[STANDARD SHIPPING] & [EXPRESS SHIPPING]. Your order will ship to you most cost-effectively with a trackable method .
The shipping methods and delivery times per region are represented by the following table:
|Delivery Country||Standard Shipping||Express Shipping|
|US and Canada||7-15 days*||5-7 days*|
|Australia and New Zealand||7-19 days*||5-7 days*|
|Europe||7-19 days*||5-7 days*|
|Other countries||15-30 days||7-12 days*|
|Busy Season||20-40 days||10-15 days|
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe. Also, We are unable to ship your order to a [PO BOX] or to a [MILITARY ADDRESS].
Some distant areas can take a bit longer, but we’ll get it to you!
The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
The order processing time might take up to 1-3 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
If you place your after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
The prices we display will be marked including VAT or excluding VAT. Prices are also shown before shipping which is added during the checkout process.
If you find a comparable product elsewhere prior to your order being placed give us a call and we will check it out. If we agree we will either match the price or rethink our business model!
Delivery options will be presented to you on checkout. Sometimes if you order enough delivery is free.
If you give a courier permission (for a particular order or generally) to leave parcels in your porch, shed or similar, or with a neighbour; or someone in your house (other than you) accepts/signs for them, then the goods will be treated as delivered by us and risk that they disappear or you never get them passes at that point. Similarly if the courier company has a policy of attempting to redeliver a certain number of times before requiring you to visit their depot, or sending them back to us, then once they have tried the agreed number of times it's over to you to collect them. If they come all the way back to us we will try to contact you to find out why. Eventually (after a minimum of 30 days) we have the right to dispose of the goods or (at our option) put them back into stock, in each case without refund. That said, we don't usually exercise this right since we try pretty hard to get the stuff delivered or redelivered so that you are happy and order from us again.
Packages Damaged, Lost, or Missing While in Transit
If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.
If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.
If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.